Here
are FAQs dealing with the most widespread troubleshooting
concerns.
How do I play the casino games?
To play any of the games at our casino, open
an account and enter the Casino. Once inside,
you will be given different game category choices.
Choose either Table Games, Slots, Video Poker
or Keno and then pick the individual game you
wish to play. When you click on the game you want,
it will load onto your screen. Our casino keeps
the experience fast and fun. It may take from
1 to 3 minutes to load the game depending on your
internet connection.
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What
software do I need?
We recommend that you upgrade to the latest version
of your browser.
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How
many games can I play at the same time?
You can play as many games as your PC is capable
of running. This depends on the amount of memory
(RAM) available. If you are running other applications
as well, then this will limit space available
for game play. To play multiple games at once,
simply open another window and start another game
of your choice. You must use the same browser
in order to play more than one game at a time
with the same account.
Our casino makes provisions to restore interrupted
games so that users do not lose their wager(s)
in the event of disconnection, power failure,
etc. The casino also allows users to play multiple
games. However, if your connection to the site
is lost only the last game played will be restored.
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What
happens if I lose my Internet connection while
I am playing games?
The casino makes provisions to restore interrupted
games so that users do not lose their wager(s)
in the event of disconnection, power failure,
etc.. The casino also allows users to play multiple
games. However, if your connection to the site
is lost only the last game played will be restored.
We will only be able to restore the last game
you were playing but had 'not
completed'. By 'not
completed', we mean a game that requires
you to make a selection before continuing (e.g.
- holding cards in video poker games or deciding
on your next bet in Blackjack).
Any games that only allow you to place your bet
and then show you the result (e.g. - video slots
or Roulette) are 'complete'
once you have placed your bet and clicked
'Spin' or 'Deal'.
If your internet connection breaks during any
of these types of games, you can review the result
under the Display Last
Games Played option.
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Why
does the server keep asking me to log on after
I have logged on?
Your computer is not accepting "cookies".
A "cookie"
is a term for the information you see on your
screen being entered into the memory of your browser.
When you log on, our server assigns your "state"
to a "cookie"
and stores it in RAM. No attempt is made to compromise
the integrity of your hard drive and the cookie
disappears when you close the browser. When you
access a game, the server looks for the information
stored on this cookie and, if it cannot find it,
asks you to log on. For browser specific instruction
on accepting cookies, click on
"Help" in the browser.
Some PCs have security systems (e.g. - Crash
Guard) which clear cookies. This security system
needs to be temporarily disabled. The cookie our
casino places in RAM has a very short life span
and is automatically cleared. It cannot be used
by any other agent to penetrate your PC.
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How
do I clear my cache?
For browser specific instruction on clearing
your cache, click on "Help"
in the browser.
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Why
do the games seem to stop suddenly or stutter?
Using less than the latest versions of Netscape
or Internet Explorer may result in
"choppy" performance. This is
why we recommend experiencing our casino with
the latest version of your browser.
Your operating system on your computer may be
performing housekeeping operations in the background
which means that continuous action may be interrupted.
If the network connection (i.e. "The Internet")
is having trouble between your machine and our
game server you will see spotty performance. It
is the same reason that a website server doesn't
respond one moment and then works fine the next.
This is a problem inherent to the Internet and
not to our servers.
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Why
do I get "Data Missing" errors?
The "Data Missing"
error appears from clicking BACK
or RELOAD while
in the Casino area. Rather than using BACK
or RELOAD, use
the site icons to go from game to game.
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